Can’t Reach the Internet

If your computer says “Connected, no Internet access”, it usually means your local network is fine but your system can’t reach the outside world. Follow this guide to pinpoint where the issue occurs and restore connectivity.

Tip: If multiple devices lose access, the problem is likely your router or Internet provider, not your individual computer.

Connection Path Checks

Run these commands in Command Prompt or Terminal to locate where the connection fails:

ping 127.0.0.1   (Tests your network adapter)
ping 192.168.1.1 (Tests router or gateway)
ping 8.8.8.8     (Tests external Internet access)
ping google.com  (Tests DNS resolution)

How to Read Results:

If 127.0.0.1 fails → network adapter issue.
If 192.168.1.1 fails → router issue or cable fault.
If 8.8.8.8 fails → ISP or external routing issue.
If only google.com fails → DNS problem. See DNS guide.

Fix Steps

Restart your modem and router — wait 2 minutes before reconnecting.
Check if your ISP has an active outage on their status page.
Disable VPN or proxy temporarily.
Ensure you’re not using a static IP or DNS from another network.
Run the following commands in an Administrator Command Prompt:

Warning: These commands reset your TCP/IP stack and Winsock catalog. This may remove static IPs or proxy settings — make a note before proceeding.

ipconfig /renew
netsh winsock reset

Success Tip: After running the commands, restart your computer and check if the yellow “No Internet” triangle disappears from the network icon.

Additional Checks

Ensure your Ethernet or Wi-Fi adapter is enabled and connected.
Try another device on the same network to rule out a router issue.
Check your router’s WAN/Internet LED — it should be solid, not blinking red.
Update your router’s firmware if outages happen frequently.

Tip: If you can connect via mobile hotspot but not Wi-Fi, reset your router’s network settings to factory defaults as a last resort.

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